UK Clinical Success Manager

UK Clinical Success Manager

Strolll ltd, Stafford, England, United Kingdom

About Strolll

Strolll exists to give people a new reality; that inspires them to believe in limitless human potential to overcome their most difficult rehabilitation challenges. Strolll is transforming the world of rehabilitation and physical therapy with its state of the art software platform for augmented reality glasses, focusing on individuals living with neurological disorders such as Parkinson's disease, stroke and MS. Our objective is to become the most used rehabilitation software in the world, with a key result of 7 million weekly rehab minutes by NYE 2029.

Key Responsibilities

• Drive growth of the clinical network and enhance utilisation of Strolll AR across your region.
• Educate existing and prospective customers on the clinical benefits and best practices of Strolll AR through presentations, demonstrations, and hands on training.
• Partner with the commercial sales team to expand the number of clinics using and prescribing Strolll AR.
• Serve as the primary point of contact for clinical success matters, including installations, troubleshooting, and ongoing customer training.
• Deliver comprehensive onboarding and follow up education to ensure clinician proficiency and confidence in using Strolll AR.
• Analyse usage data and clinic metrics to identify opportunities for increasing adoption and optimising utilisation.
• Develop and maintain strong, trusted relationships with clinicians and healthcare professionals.
• Represent Strolll at local, regional, and national events, conferences, and trade shows.
• Record all customer activity and communications in the company CRM (HubSpot).
• Stay informed on industry trends, regulatory requirements, and innovations in digital therapeutics, sharing insights with internal teams.

Performance Targets

• Set and meet quarterly objectives and key results (OKRs), jointly defined with the Director of Clinical Operations, to drive weekly usage and retention.
• Achieve positive feedback from clinical sites regarding training, support, and overall satisfaction.

Requirements / Desired Skills

• Current HCPC registered Physiotherapist or Occupational Therapist with equivalent Band 6 (or very experienced Band 5) clinical experience, ideally within neurological rehabilitation.
• Active license in good standing, with no historical or current disciplinary actions.
• Strong clinical, technical, and organisational skills.
• Demonstrated ability to thrive in a fast paced, demanding, and competitive environment.
• Excellent verbal and written communication skills.Experience using technology in a healthcare or rehabilitation setting.
• Proactive problem solver with initiative and adaptability.
• Ability to work independently, setting priorities and direction with limited supervision.
• Willingness to travel extensively throughout the UK (50-75 % of working time).
• Bonus: Experience with digital health, AR/VR.

Location

• Ideally based in the Midlands to enable regular collaboration in the Strolll office in Stafford.
• Hybrid working with regular UK travel to support customers.

Salary & Benefits

• £45,000-£50,000 per annum, depending on experience.
• 25 days annual leave plus bank holidays.
• Company closure over the Christmas period, in addition to your annual leave allowance.