Transport Operations Specialist

Salford

£35,000 per annum

35 hours per week

Mpeople Recruitment are pleased to be partnering with a well-established client in Salford to recruit a Transport Operations Specialist.

This role is ideal for someone with experience in transport or logistics who enjoys managing customer relationships and coordinating day-to-day transport operations within a fast-paced environment.

• Act as a primary contact for designated client accounts
• Manage bookings and customer requests, including quotations, tracking, and updates
• Work closely with internal teams to ensure smooth and efficient service delivery
• Monitor performance against service levels and key client KPIs
• Keep customers informed of any changes, delays, or updates to shipments
• Handle enquiries, issues, and escalations in a timely and professional manner
• Build and maintain strong working relationships with clients and colleagues
• Identify opportunities to enhance service delivery and support business growth
• Assist with onboarding new customers and ensuring a seamless setup
• Support client meetings, site visits, and regular communication channels

• Solid understanding of freight forwarding (road freight knowledge highly desirable)
• Strong communication and customer service skills
• Good problem-solving ability and attention to detail
• Ability to prioritise workloads and manage time effectively
• Customer-focused approach with strong relationship-building skills
• Comfortable working both independently and as part of a team

Due to the high volume of applications, if you do not hear back within 5 working days, please assume your application has not been successful.