Trainer, Retail

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Trainer, Retail

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We're looking for a highly organised and driven Global Retail Training Coordinator to help shape and deliver best-in-class training experiences across our international retail network.

This is a fantastic opportunity to play a central role in a fast-paced, collaborative environment, supporting global communications, managing digital learning platforms, and ensuring seamless coordination of retail training programmes worldwide.

RESPONSIBILITIES

Global Retail Communications

• Partner with cross-functional teams to deliver clear, engaging weekly communications to retail teams globally
• Create and manage content across retail training communication channels
• Coordinate the end-to-end translation process for training programmes, ensuring timely delivery and accuracy
• Act as the go-to expert for the Retail Training App, supporting users and resolving issues
• Manage onboarding, content updates, and user engagement
• Analyse usage insights and share performance updates with stakeholders
• Lead training sessions to maximise adoption and effectiveness
• Continuously improve the platform and learner experience

Training & Operations Coordination

• Manage team calendars and global rollout plans, driving efficiency and consistency
• Maintain and update retail training tools and programmes
• Build strong relationships with internal teams and external partners
• Organise global events, including the annual Retail Excellence incentive trip
• Support business calls, reporting, and cross-functional alignment
• Deliver insights through reporting and programme analysis
• Provide logistical and administrative support for key meetings and initiatives

PERSONAL PROFILE

• 3+ years in a coordination or project management role (preferred)
• Retail experience (store or head office)
• Experience working cross-functionally with multiple stakeholders
• Strong skills in Microsoft Office (Excel, PowerPoint, SharePoint)
• Experience with learning management systems or digital training platforms
• Exposure to managing digital learning tools (desirable)
• A natural problem solver with a commercial mindset and a passion for retail
• Exceptionally organised, able to manage multiple projects in a fast-paced environment
• Confident communicator with strong interpersonal skills
• Detail-oriented with excellent follow-through
• A collaborative team player who thrives on building relationships
• Passionate about creating engaging, people-focused experiences

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Education level: None. Work experience: 3-4 years.

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England, United Kingdom of Great Britain and Northern Ireland