Trade Effluent Technical Advisor

Job Title: Trade Effluent Technical Advisor

Location: Crossness Sewage Treatment Works, Abbey Wood, South East London (SE2 9AQ)

Contract Type: Permanent

Hours: 36 hours per week (Monday to Friday, 9am-5pm). Part time arrangements considered.

Salary: Competitive annual salary between £28,000 and £32,000 per annum

Closing Date: 01/05/2026

Responsibilities

• Complete and manage temporary case assessments.
• Prepare legal documentation and monthly internal reports.
• Advise customers and retailers on queries.
• Build relationships with retailers and customers to ensure excellent service.
• Support trade effluent team members with documentation and PPE requirements.
• Collaborate with other departments (Wholesale Market Services, Asset Planning, Operational Process Scientists).

Qualifications & Experience

• Experience in customer-facing roles and providing excellent customer service.
• Ability to work within a team environment, meet timescales and targets.
• IT literate with strong MS Office skills.
• High attention to detail, logical and analytical mindset.
• Ability to evaluate, interpret and communicate data from diverse sources.
• Excellent communication, relationship-building, and negotiation skills for liaising with external parties and stakeholders.

Additional Skills and Experience (Beneficial)

• Water Industry experience.
• Knowledge of Thames Water systems: TERMIS, Salesforce, SAP supply chain.
• Financial experience in revenue generation.
• Regulatory experience.
• Valid UK driver's licence and access to a car for travel to the remote site.

Benefits

• Competitive annual salary between £28,000 and £32,000 per annum.
• Annual leave - 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
• Performance-related pay plan tied to company performance measures and targets.
• Generous pension scheme through AON.
• Access to a range of benefits for health, wellbeing, and finances (annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, life assurance).