Trade Effluent Technical Advisor

Posted 5 hours 59 minutes ago by Thames Water Utilities Limited

Permanent
Full Time
Temporary Jobs
London, United Kingdom
Job Description

Job Title: Trade Effluent Technical Advisor

Location: Crossness Sewage Treatment Works, Abbey Wood, South East London (SE2 9AQ)

Contract Type: Permanent

Hours: 36 hours per week (Monday to Friday, 9am-5pm). Part time arrangements considered.

Salary: Competitive annual salary between £28,000 and £32,000 per annum

Closing Date: 01/05/2026

Responsibilities
  • Complete and manage temporary case assessments.
  • Prepare legal documentation and monthly internal reports.
  • Advise customers and retailers on queries.
  • Build relationships with retailers and customers to ensure excellent service.
  • Support trade effluent team members with documentation and PPE requirements.
  • Collaborate with other departments (Wholesale Market Services, Asset Planning, Operational Process Scientists).
Qualifications & Experience
  • Experience in customer-facing roles and providing excellent customer service.
  • Ability to work within a team environment, meet timescales and targets.
  • IT literate with strong MS Office skills.
  • High attention to detail, logical and analytical mindset.
  • Ability to evaluate, interpret and communicate data from diverse sources.
  • Excellent communication, relationship-building, and negotiation skills for liaising with external parties and stakeholders.
Additional Skills and Experience (Beneficial)
  • Water Industry experience.
  • Knowledge of Thames Water systems: TERMIS, Salesforce, SAP supply chain.
  • Financial experience in revenue generation.
  • Regulatory experience.
  • Valid UK driver's licence and access to a car for travel to the remote site.
Benefits
  • Competitive annual salary between £28,000 and £32,000 per annum.
  • Annual leave - 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
  • Performance-related pay plan tied to company performance measures and targets.
  • Generous pension scheme through AON.
  • Access to a range of benefits for health, wellbeing, and finances (annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, life assurance).