Tenancy Support Officer

Contract Civic Recruitment Limited United Kingdom

Posted On 27/04/2026

Job Information

Work Experience 1-3 years

Community & Social

City Greenwich

Province Greenwich

Postal Code SE10

Job Description

3 months contract with a local authority

Job Purpose

The Tenancy Support Officer (New Builds) is responsible for providing targeted, short term and ongoing tenancy support to new and transferred tenants within newly built properties, particularly during the first 6-12 months of a tenancy.

Key Duties/Accountabilities

• Manage referrals and provide tailored tenancy support to a caseload of vulnerable tenants following tenancy sign up.
• Carry out assessments of need and develop individual support plans aimed at promoting independent living and tenancy sustainment.
• Work intensively with tenants requiring additional support to help them understand and comply with tenancy conditions.
• Provide advice and practical guidance on managing a home, neighbour relations, and tenancy responsibilities.

Essential Experience Required

• Experience of working with social housing tenants, ideally within a local authority or housing association.
• Experience supporting vulnerable individuals or families with complex needs.
• Experience managing casework, carrying out assessments and developing support plans.

Essential Qualifications Required

• Working knowledge of housing legislation and support services.
• Understanding of welfare benefits and housing benefit systems.
• General understanding of safeguarding children, young people and vulnerable adults.

Additional information to note

• Working Hours: 35 hours per week.
• Please note this role requires candidates to attend the office a minimum of 2-3 days per week and requires a DBS.
• We work on a bi-weekly schedule.

The role closes on 1 st May 2026, apply ASAP.