Temporary Customer Service Representative - Aberdee

Temporary Customer Service Representative - Aberdee

Love Success PLC seeks a Temporary Customer Service Representative - Aberdee for an office-based assignment in Aberdeen, paying up to £13.50 per hour plus holiday accrual. This three-month contract, with possible extension, involves 37.5 hours weekly, Monday to Friday, 9am to 5pm. Immediate availability and a valid DBS certificate are essential.

Location: Aberdeen (Office-based)

Pay: £13.50 per hour + holiday pay accrual

Duration: 3 months with possibility of extension

Hours: 37.5 hours per week Monday to Friday: 9am - 5pm

Requirement: Valid DBS certificate

Start: Immediate availability essential

About the Role

We re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You ll Be Doing

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

What We re Looking For

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can-do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach
• A valid DBS certificate is required as part of the screening process

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations.

Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs.

We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace.

Together, we strive to promote equality and create opportunities for all.