Technical Services Manager

Overview

Yuno Energy Heat (formerly Kaizen) is Ireland's leading Energy Supply Company (ESCO) in the district heating market, operating and managing more than 95 district and communal heating systems. We supply heat to approximately 14,000 customers and manage all associated technical, operational, regulatory, and customer support requirements.

This is a predominantly field-based role but will also require time working in the office to support planning, reporting, remote monitoring, and team coordination. This is part of the Yuno Energy Group, expanding rapidly, and we are seeking a Technical Lead - District Heating Operations to support field operations, ensure system reliability, and provide hands-on technical expertise across our portfolio.

Responsibilities

1. Operational Support & Site Leadership
   • Conduct regular site visits to verify the safe, reliable, and efficient operation of district heating systems.
   • Perform troubleshooting across commercial boilers, heat pumps, CHP units, HIUs, plantrooms, and BMS-controlled equipment.
   • Support reactive maintenance activities and coordinate corrective actions as required.
   • Attend the office to complete technical reports, attend internal meetings, participate in planning sessions, and support central operational processes.
   • Act as on-site lead during critical events, outages, or emergency technical issues.
2. Remote System Monitoring
   • Monitor and respond to remote BMS alarms and system alerts to identify issues early and prevent downtime.
   • Carry out remote diagnostics and escalate issues based on severity.
   • Support incident management and resolution workflows during office hours and as part of the on-call rotation.
   • Assist in optimising system performance through data-driven insights.
3. Contractor Management (PPM & Reactive Maintenance)
   • Act as the primary technical liaison for all PPM contractors across the portfolio.
   • Audit maintenance quality, validate contractor reporting, and ensure corrective actions are implemented to the required standard.
   • Support scheduling and coordination of PPM activities to minimise system impact.
   • Assist in contractor onboarding and continuous performance review.
4. Client Interaction & Relationship Management
   • Build and maintain strong working relationships with clients, managing agents, facility managers, and development partners.
   • Attend client meetings, site walkdowns, and project handovers.
   • Provide clear and professional communication on technical issues, planned works, and system updates.
   • Support onboarding of new developments and ensure seamless operational transition.
5. System Performance, Compliance & Reporting
   • Review system performance via BMS and site inspections.
   • Support statutory compliance activities including safety checks, plant inspections, and documentation completion.
   • Produce technical reports, risk assessments, system improvement recommendations, and incident summaries.
   • Contribute to energy optimisation initiatives and drive performance-enhancing improvements.
6. Project & Upgrade Support
   • Assist with minor and major plant upgrades, component replacements, and performance improvement works.
   • Ensure all works are completed in line with technical quality, safety, and regulatory standards.
7. On Call Responsibilities
   • Participate in the on-call roster, providing out-of-hours support for urgent client issues.
   • Respond to BMS alarms remotely and attend site when needed to restore system operations. Coordinate contractor callouts and ensure appropriate communication and escalation.

Skills, Knowledge and Expertise

• Qualification in Mechanical or Electrical trade, HVAC service, or equivalent.
• 3+ years' experience working with commercial heating, HVAC systems, building services, or communal heating networks.
• Strong technical understanding of boilers, heat pumps, CHP units, HIUs, controls, and BMS systems.
• Proven ability to diagnose and resolve complex mechanical, electrical, and controls-related issues.
• Experience collaborating with contractors, service teams, or field engineering departments.
• Excellent communication and interpersonal skills with a client-focused mindset.
• Comfortable participating in an on-call rota.
• Strong IT literacy, including Microsoft Office and willingness to use digital asset platforms.

Desirable

• Experience with BMS, or remote system monitoring tools.
• Understanding of statutory and regulatory compliance requirements in heating or energy.
• Experience with asset management or FM software.

Benefits

• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast-paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford and flexible hybrid working options
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer-a-Friend Scheme
• TaxSaver Travel Tickets & Bike-to-Work Scheme