Tech Customer Support (Turkish) - CL 13

General Information

Position: TechnicalCustomer Support

Languages Required: Fluent in Turkish & English

Location: onsite - Sandyford, D18

Contract: Full-time role 40 hours per week

Work Hours: 24/7, Mon Sun, 8am - 10pm on a rotational basis (no night shift).

Note: Sponsorship is not available for this position. A valid full time work permit is mandatory for us to proceed with your application.

Duties and Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or debugging.
• Own tasks end to end until they are assigned to a specialist.
• Discern product confusion from bugs, determine solutions, and advise the sales team to accomplish the desired outcome.
• Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team.
• Partner with product support group specialists to determine solutions to advertising bugs and product confusion.
• Facilitate a high end customer experience related to support for advertising bugs.
• Mentor team members and own product support areas.

Professional Skills

• Excellent oral and written communication skills required.
• Experience working with a chat support function is desirable.
• Proven experience working in a KPI/target driven environment.
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
• Aptitude to support sophisticated products.
• Quickly adapts to new products and systems.
• Demonstrates strong critical thinking and problem solving skills.
• Collaborative team player.
• Proficient in using computers and digital tools.

Basic Qualifications

• Fluency in English and Turkish is essential.
• As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.