Tech Customer Support (Greek) - CL 13

Position: TechnicalCustomer Support

Languages Required: Greek

Location: onsite - Sandyford, D18

Contract: Full-time role 40 hours per week

Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).

Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory.

Duties and Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
• Own tasks end-to-end until they are assigned to specialist.
• Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
• Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
• Partner with product support group specialists to determine solutions to advertising bugs and product confusion
• Facilitate a high-end customer experience related to support for advertising bugs
• Mentor team members and own product support areas.

Qualifications

• Excellent oral and written communication skills required.
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
• Aptitude to support sophisticated products.
• Ability to overcome a product learning curve.
• Ability to think critically and problem seek.
• Ability to work in teams.
• Bachelor's Degree
• Minimum of 1 year of experience Customer Service/Call Centre
• Proficient with using computers

Basic Qualifications

• Language(s) Required: Fluency in English and Greek is essential.
• As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.