Team Leader, Defined Benefits Pensions Administration

Overview

We have an exciting opportunity for a Team Leader - DB Pensions Administrator to join our Pensions Outsourcing Practice in Bristol. This role is focused on delivering high quality service to our clients and leading a team of DB and DC administrators.

How you'll make an impact

• Oversee day to day client relationships with trustees and corporate clients, including participation in meetings.
• Provide expert advice on pensions queries and stay up to date with industry developments.
• Manage errors and complaints, implementing solutions to prevent recurrence.
• Inspire, motivate, and coach the team to achieve outstanding performance.
• Ensure timely delivery of pensioner payrolls, pension increases, and other key projects.
• Lead internal audits and drive continuous improvement in processes and service quality.
• Monitor staff performance, address concerns, and implement improvement plans.

Qualifications

• Extensive experience with occupational pension schemes, especially DB schemes.
• Proven expertise in pensions projects, scheme events, and complex manual calculations.
• Experience as a Principal/Senior Administrator or Deputy Team Lead.
• Strong people management skills with ability to inspire, coach, and develop members.
• IT proficiency, particularly with Microsoft Office tools.
• Stakeholder and client relationship management experience.
• Ideally QPA or PMI qualified (not essential).
• Eligibility to work in the UK.

Compensation and benefits

On top of a competitive salary, the role offers a range of benefits.

Minimum core benefits:

• Minimum 25 days holiday plus bank holidays, with option to buy extra days.
• Defined contribution pension scheme with Gallagher contribution.
• Life insurance (4x basic annual salary, up to 10x with top up).
• Income protection (up to 50% of annual income, with top up options).
• Health cash plan or private medical insurance.

Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan at a discount.
• Share incentive plan (HMRC approved, tax effective).
• Critical illness cover.
• Discounted gym membership (over 3,000 gyms).
• Season ticket loan.
• Discounted voucher portal for savings.
• Emergency back up family care.
• And many more.

Inclusion and diversity

Gallagher embraces diversity and is committed to inclusion across all employment practices. We are a Disability Confident Committed employer and support candidates with disabilities throughout the recruitment process. Our hiring, training, promotion, and compensation processes are nondiscriminatory. For reasonable adjustments, contact .

We uphold the Living Wage, promote equal opportunities, and prohibit discrimination on any protected characteristic in accordance with applicable laws.