Team Leader

Job Reference SB/IM/NewportWest/A643/STL/0626/CW

Number of Positions: 1

Contract Type: Full Time Permanent

Working Hours: Up to 44 hours worked over any 5 days

Location: Newport

Closing Date: 25/06/2026

Job Category: Store Management

Salary & Hours

• 44 hours per week

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10%store discount at all our retail stores
• Access to our in-house training programmes delivered face-to-face and through our online learning platforms
• MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues
  • Employee Assistance Programme with 24/8 confidential counselling and advice line
  • Low cost voluntary insured health cash plans and cancer cover

• Lead the way, every day: Work side-by-side with your management team to keep things running smoothly, from setting daily priorities to helping the team hit our goals with confidence.
• Support that sticks:Whether it's welcoming new starters or coaching seasoned colleagues, you'll be the go-to for guidance, training, and building skills that last.
• Customers come first (and come back):Help create those brilliant shopping moments by offering advice, spotting ways to improve service, and making sure the team delivers smiles at every turn.
• Keep the standards high, and the store looking sharp: From merchandising magic to compliance and safety, you'll help make sure the store is a place customers and colleagues love to be.
• Make space for success: Share ideas, spark improvements, and help showcase our products in the best possible way, all while keeping energy high and team spirit even higher.
• Have experience supervising others in a fast-paced retail or hospitality environment
• Be confident supporting colleagues and leading by example on the shop floor
• Demonstrate the following key skills and behaviours:
  • Ability to prioritise and organise daily tasks effectively
  • A strong focus on delivering great customer service
  • Clear and confident communication with both customers and colleagues
  • Ability to guide and support others to meet store standards and targets