Team Lead - Compliance & Operations

Overview

Team Lead - Quality & Compliance Operations
Location: Belfast
Department: Business Services/Technology

The Opportunity

My client is seeking a Team Lead to oversee a busy operational team within their Business Services function. The successful candidate will be responsible for the day-to-day management of a team, ensuring the delivery of exceptional service standards while driving efficiency and process improvement. This is a people-focused role with the added opportunity to build technical expertise in a specialist environment.

Responsibilities

• Lead, mentor, and develop team members through structured feedback, one-to-ones, and team meetings
• Manage training, development, and performance to ensure continuous improvement
• Maintain high levels of service delivery, proactively addressing challenges and escalating issues where necessary
• Resource plan effectively to ensure continuity of service, including cover for absences and workload fluctuations
• Contribute to departmental projects and process enhancements
• Develop technical understanding to provide guidance and support to team operations
• Collaborate with colleagues to ensure smooth handovers across shifts

The Ideal Candidate

• Proven experience in people management within a professional services environment
• Strong leadership, coaching, and communication skills
• A genuine interest in developing technical knowledge in a document-focused setting
• Ability to manage operational challenges in a fast-paced, client-driven environment
• Commitment to delivering high-quality outcomes and excellent client service

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or .

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.