Team Lead - Compliance & Operations
Posted 5 hours 1 minute ago by MCS Group
Team Lead - Quality & Compliance Operations
Location: Belfast
Department: Business Services/Technology
My client is seeking a Team Lead to oversee a busy operational team within their Business Services function. The successful candidate will be responsible for the day-to-day management of a team, ensuring the delivery of exceptional service standards while driving efficiency and process improvement. This is a people-focused role with the added opportunity to build technical expertise in a specialist environment.
Responsibilities- Lead, mentor, and develop team members through structured feedback, one-to-ones, and team meetings
- Manage training, development, and performance to ensure continuous improvement
- Maintain high levels of service delivery, proactively addressing challenges and escalating issues where necessary
- Resource plan effectively to ensure continuity of service, including cover for absences and workload fluctuations
- Contribute to departmental projects and process enhancements
- Develop technical understanding to provide guidance and support to team operations
- Collaborate with colleagues to ensure smooth handovers across shifts
- Proven experience in people management within a professional services environment
- Strong leadership, coaching, and communication skills
- A genuine interest in developing technical knowledge in a document-focused setting
- Ability to manage operational challenges in a fast-paced, client-driven environment
- Commitment to delivering high-quality outcomes and excellent client service
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or .
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.