Team Administrator

To provide administrative and secretarial support to the manager and clinical teams as directed to ensure the smooth and efficient operation of the Winchester OPMH CMHT clinical staff

Communicate with a range of internal and external professionals and organisations whilst providing a good customer service experience

Ensure friendly and professional ethos within the team

To provide confidential and courteous administration support to the Winchester Older Person's Community Mental Health team. Take minutes and type clinic documents/letters to support Management and Clinical staff

Receipt of new referrals ensuring they are triaged and carryout the required administration, arranging initial assessments, liaising with our Service\users to agree a suitable date/time for their assessment. Booking in the HCP diary and liaising with the assessor

Manage diaries for consultants and clinics, sending out appointments, liaising with service users.

Ensure that patient medical record systems are available and monitor that they are correctly maintained. This includes, but is not limited to, ensuring correct RiO demographics, validations systems, and spine synchronisation, up-loading and maintaining correct documentation.

To manage telephone enquiries on behalf of the Team/Clinical staff and respond accordingly

To provide administration support to the Team and other identified senior clinical staff for meetings as requested

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specification Qualifications

GCSE level education including English or Maths

Computer literate, good working knowledge of standard MS Office packages including Word, Outlook and Excel

IT Qualification

RSA typing

Experience of audio typing

ECDL, NVQ Level 3 in business administration or similar

Experience

Computer literate, good working knowledge of standard MS Office packages including Word, Outlook and Excel

Experience of working in administrative role and able to keep accurate and legible records

Ability to work without direct supervision and to work to tight deadlines

Able to work on own self-initiative and as part of a team

Able to manage workload and prioritise

Able to communicate with professionals at all levels and service users both verbally and written

Previous NHS Experience

Working with patient information systems such as RiO

Additional Criteria

Able to work within policies and procedures

Able to communicate effectively and professionally

Excellent telephone manner and the ability to deal with challenging calls

Good understanding of confidentiality and data protection

Friendly professional and non-judgemental

Knowledge of the full range of administrative and organisational policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Jenny Taylor-Paice

Agenda for Change

Band

Band 3

Contract

Permanent

Working pattern

Full-Time

Reference number

348-MNH-10861

Job locations

Cromwell House
15 Andover Road
Winchester
Hampshire
SO23 7BT