Tea Mixologist (Temporary)

Tea Mixologist

Reporting to: Store Manager

Location: Bird & Blend - Goring By Sea

Contract type: Part Time, Temporary for 2 months.

Hours per week: 10 hours per week

About this role

We create a fun, interactive and exceptional customer experience for our customers! On a daily basis you can find us mixing up tea based drinks, being knowledgeable and passionate about both our growing, independent company and our unique tea blends.

We also dabble in normal tasks involved in a retail sales assistant role such as cleaning, stock taking, opening and closing jobs etc, sampling in store, outside the store and at events. It's a TEAriffic Role!

Responsibilities

• Passion for Sales: Use your enthusiasm for Bird & Blend to sell our products and achieve store sales targets.
• Till Transactions: Handle till transactions smoothly and accurately.
• Store Procedures: Follow store operating procedures, including delivery, stocktakes, and stock replenishment, whilst keeping the stockroom and staff area organised.
• Health & Safety: Maintain a healthy, safe, and tidy work environment by following best practices.
• Sustainability: Use your passion for the environment to support B-Corp goals.
• Team Support: Act with empathy, focus on teamwork, and support the store management team as needed.
• Product Expertise: Become an expert on all things Bird & Blend, including our products, drinks, and commitment to sustainability and ethics.
• Customer Interaction: Be the friendly face of Bird & Blend, greeting with a sample and welcoming customers warmly and positively.
• Customer Happiness: Prioritise customer happiness by going the extra mile to make every shopping experience memorable.
• Events: Support with store and local events, including evening work, to make them enjoyable and memorable for our customers.
• Sampling: Spread the word about our teas, whether greeting customers with a sample, outside of the store, or at external events.

About you

• Prior experience in a 1-1 sales environment in retail or hospitality is a plus.
• Brand ambassador: Proudly represent our brand and culture, embodying our values.
• Product Enthusiasm: Genuine passion for our product and confidence to share your enthusiasm.
• Customer Service Skills: Strong understanding of customer service with ability to build rapport.
• Professionalism: Fair, kind interaction with customers and colleagues.
• Empathy: Ability to manage interpersonal relationships and contribute to a positive, inclusive experience.
• Flexible Availability: Adaptable to cover different days and times, including weekends and some evenings.
• A commitment to excellence: Going above and beyond to ensure satisfaction.
• Approaching people: Confident to approach people with a sample inside and outside of the store.

Perks

• We are proud to be a Sunday Times Best Places To Work 2024 employer.
• Friendly and supportive team culture.
• Company pension scheme (if applicable).
• Holiday accrual that grows with loyalty: 25 days holiday plus bank holidays.
• Birthday off.
• Life Insurance & Income Protection.
• Health Cash Plan after one year service.
• Life Happens Leave.Complimentary drinks and snacks.
• Monthly tea allowance and generous staff discount.
• Employee Assistance Programme.
• Bike to Work and Electric Vehicle Schemes.
• Paid volunteer days.
• Dog-friendly office.
• Enhanced family friendly policies, flexible working.

Equal Employment Opportunity

We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.