Systems Support Specialist

Systems Support Specialist

Maia, Porto (On-site)

At ViGIE, we provide real-time monitoring systems that enable safer and intelligent healthcare facilities worldwide.

Our technology is used daily in hospitals, clinics, laboratories, and pharmacies, where environmental conditions must be continuously monitored to protect medicines, vaccines, and critical assets.

We combine IoT sensors, cloud platforms, and real-time monitoring to ensure that these environments remain compliant, safe, and under control.

This is not theoretical work - it directly impacts real-world operations in healthcare.

About the Role

We're looking for a Systems Support Specialist to join our team.

This role starts in technical support, working directly with customers, partners, and internal teams.

But this is not a traditional helpdesk role. We are looking for someone who:

• Solves problems, not just tickets
• Questions repetitive work
• Uses AI to automate and improve processes

Over time, the goal is to reduce manual support work and build smarter systems that scale with the business.

What You'll Do

• Manage and resolve technical support requests (helpdesk, email, etc.)
• Troubleshoot issues across platforms, devices, and systems (software, hardware, IoT)
• Investigate problems and follow them through to resolution
• Work across multiple systems and technologies daily
• Identify repetitive tasks and inefficiencies in workflows
• Use AI tools to automate processes and reduce manual work
• Contribute to building smarter support systems (e.g. AI-assisted helpdesk, automation workflows)
• Collaborate with Operations and Customer Success to improve service quality

What You Bring

• 2+ years of experience in IT, technical support, or similar
• Strong problem-solving mindset
• Comfortable working across different systems and technologies
• Fluent in Portuguese and English
• Genuine interest in using AI to improve and automate work
• Proactive, autonomous, and accountable
• Comfortable taking ownership and working without constant direction

Nice to Have

• Linux command line basics
• Exposure to AWS (IoT Core, EC2)
• Basic networking knowledge (IP, DNS, DHCP, VLANs)
• Database fundamentals (e.g. PostgreSQL)
• Basic understanding of hardware troubleshooting and analog signals

Why ViGIE?

• Work on systems used in real healthcare environments
• Contribute to the safety and reliability of critical operations
• High ownership and autonomy from day one
• Opportunity to implement AI-driven improvements
• Collaborative, close-knit team
• Competitive salary, health insurance, and growth opportunities