Systems Optimisation Analyst

Are you looking for a role where your work has a real impact every day? As a System Optimisation Analyst, you'll play a key role in helping us deliver a reliable water supply to more than 16 million customers. Working within our System Optimisation Team, you'll help manage and protect our clean water network, supporting operational performance, improving customer service and ensuring we continue to meet our regulatory commitments. Every day brings a new challenge, whether you're analysing network performance, supporting engineering projects or responding to operational incidents.

This is an up to 12-month secondment/fixed-term contract with the possibility of becoming permanent.

What you'll be doing as a System Optimisation Analyst
As a System Optimisation Analyst, you'll support the System Optimisation Engineers in managing the operation of our clean water network while working closely with colleagues across Production, Leakage and Network teams to deliver the best possible service for our customers.

• Monitor, investigate and help resolve pressure issues, customer complaints and operational escalations.
• Analyse operational data and identify trends to support network performance and decision-making.
• Support engineering and customer-led projects across the clean water network.
• Assist with managing unplanned operational events to minimise disruption for customers.
• Help complete operational risk assessments and support safe delivery of network activities.
• Build knowledge of water network operations, leakage management, commissioning and water quality while developing your technical expertise.

Base location: Kemble Court, Reading. This is a hybrid role, with 2 days working remotely and 3 days based in the office or on site with the Network team.

Working hours: Monday to Friday, 8:00am to 4:00pm. The team normally works together in the office on Thursdays, with the other two office days being more flexible.

What you should bring to the role

• Strong analytical and problem-solving skills with the ability to interpret operational data.
• Awareness of hydraulic principles or experience using mapping or Geographic Information System (GIS) software.
• Excellent communication skills and confidence working with a range of internal stakeholders.
• A proactive, collaborative approach and a willingness to learn.

• Knowledge of the water industry or other operational utility environments would be beneficial

What's in it for you?

• This role will be paid from £34,820 up to £41,000 per annum, depending on skills and experience.
• 26 days holiday, increasing to 30 days with length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.