System Engineer (DevOps/Platform Support)

System Engineer (DevOps/Platform Support)

Fully Remote EU - Working US Hours

6 Month Contract + Potential Extensions

Role Overview:

We are seeking a proactive and technically strong System Engineer to join a fast-paced environment, bridging the gap between development and operations. You will play a key role in incident management, system optimization, automation, and cross-team collaboration to ensure platform stability and performance.

This is an opportunity to work on cutting-edge technology while driving continuous improvement and automation initiatives.

Key Responsibilities:

Incident Management

• Monitor and respond to platform alerts based on priority
• Diagnose, troubleshoot, and resolve complex system issues
• Collect and analyze logs from multiple systems
• Drive root cause analysis and coordinate resolution timelines
• Document issues, debugging records, and solutions in ticketing systems

Documentation & Process

• Maintain and enhance knowledge base documentation
• Create technical procedures and SOPs for new processes and features

Cross-Team Collaboration

• Work closely with development, infrastructure, and operations teams
• Define escalation paths and ownership models
• Translate complex technical concepts into clear reports and insights

Technical Development

• Write scripts for automation, monitoring, and testing
• Improve and maintain internal tools and platforms
• Contribute to new feature development and system enhancements

Requirements

Technical Skills

• Experience with ticketing and monitoring systems
• Strong Scripting/programming capabilities
• System administration and troubleshooting expertise
• Infrastructure and system architecture knowledge
• Strong proficiency in MacOS and Linux
• Understanding of system security and performance best practices