System Administrator (Jaggaer Procurement)

On behalf of The Department for Transport, we are looking for a Jaggaer Procurement System Administrator (Inside IR35) for a 24 month contract based Hybrid in London Birmingham or Leeds (3 days per week in-office).

The Department for Transport (DfT) Rail Services Group Contract Management System Team provides the Jaggaer system for the management of obligations and business plan commitments across 14 National Rail Contracts and Service agreements:
. Providing accurate and up to date obligations for Dft staff and staff at Train Operators
. Contract change and derogation management process
. Supporting guiding and training users
. Developing processes to meet users needs

We are seeking an experienced Jaggaer System Administrator to join our team as soon as possible. You will help implement obligation management, change requests, user setup and process development to make our use of Contracts Plus more efficient and user-friendly while improving the quality and range of data held on the platform. The system provides detailed breakdown of very large contracts to deliverable levels with complex frequencies.

You will work closely with contract managers, subject matter experts, policy teams and procurement colleagues to understand, test and implement improvements and respond reactively to resolve errors and glitches as they arise.

You will work directly with one other Jaggaer System Administrator and the Team Manager, within a wider team managing contracts and other processes and systems.

As a Jaggaer System Administrator your main responsibilities will be to:
. Manage contract data: Extract obligations, process changes and derogations and ensure data accuracy across the Jaggaer Contracts Plus system.
. Support users: Handle daily queries, troubleshoot issues and collaborate with users to understand programme and individual needs.
. Configure and improve the system: Map and implement new processes, fields, workflows and permissions; lead functionality, design, testing, deployment, review, launch and monitoring.
. Maintain data quality: Perform data cleansing, consistency checks; raise bugs and development needs with the system provider.
. Develop reporting: Analyse contract data and support the creation of meaningful reports.
. Lead system improvements and manage change: Roll out new functionality, assess quarterly system releases, identify risks, agree mitigations and ensure system changes are implemented and sustained.
. Deliver training via MS Teams and in person, including presentations to large groups.
. Participate in team meetings, share expertise and act as the Contracts Plus subject matter expert to guide system improvements.

Essential:
. Proven experience as a System Administrator on procurement/contract management systems such as AWARD and Jaggaer. Experience in managing different systems in a System Administrator role.
. Ability to configure workflows, batch processes, user roles and permissions to support system functionality.
. Skilled in data cleansing, configuration, maintenance and handling commercially sensitive information in line with appropriate protocols.
. Experience with user acceptance testing, test Scripting and supporting system upgrades.
. Skilled in supporting users, resolving issues and delivering training both one-to-one and to large groups via MS Teams and in person.
. Understanding of procurement and contract management processes.
. Excellent communication skills with the ability to build strong working relationships with technical experts, non-technical colleagues and end-users; Personable and able to build relationships across multiple teams in a large organisation
. Flexible and proactive approach, with the ability to work independently, support non-technical activities and escalate issues appropriately.

Desirable:
. Proven experience as a Jaggaer System Administrator - Contract's Plus Module.
. Experience working within public sector organisations, or closely with them.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, DfT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DfT guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".