Switchboard Receptionist

Switchboard Receptionist

Location: Hybrid Wilmslow - 3 days a week in office, 2 from home

Citation Group is a collective of businesses dedicated to supporting small and medium sized enterprises across a range of essential services. We understand that managing a business involves balancing multiple priorities - from maintaining customer satisfaction and regulatory compliance to developing teams and achieving sustainable growth. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on strategic success. From HR and Health & Safety to Cybersecurity, E Learning, and ISO compliance, we've got you covered.

The Role

We're on the lookout for a vibrant and confident individual to join our brilliant Client Support team. In this role, you'll be at the heart of delivering an outstanding experience to our clients - making sure every interaction is smooth, helpful, and genuinely supportive from start to finish.

It's a fast paced environment, with the team handling between 400 to 600 calls each day from a wide range of clients who need to speak with our HR, Health & Safety, and Client Support experts. That means we need someone who's not only a fantastic communicator, but also thrives under pressure, stays cool headed, and knows how to make every caller feel looked after.

Responsibilities

• Speak to a wide range of people - from junior team members to senior decision makers - all over the phone.
• Handle back to back calls with confidence, clarity and a genuine passion for helping people.
• Ask the right questions to gather key information quickly and accurately.
• Log client details with care and precision, making sure nothing gets missed.
• Transfer callers to the correct department swiftly and smoothly - making their experience seamless from the very first "hello".

About you

• Able to work in a fast paced environment.
• Comfortable taking incoming calls.
• Strong customer service skills (desirable).
• Able to follow process and work across different teams (desirable).

Benefits

• 25 Days of Holiday + 8 Bank holidays.
• Birthday Bliss: a day off on your birthday.
• Post Wedding Bliss: extra weeks of holiday for newlyweds.
• Growing Families: vouchers and special perks for expectant parents.
• Healthcare cash plan: private healthcare coverage.

Vacancy Information

Apply Now.

Working for Citation you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts and more.