Switchboard and Helpdesk Operative

We are seeking a reliable and professional Switchboard & Helpdesk Operator to join our team on a flexible bank contract basis. This role is ideal for someone looking to cover night shifts while enjoying the freedom of a zero-hours arrangement. You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed.

Key Responsibilities:

• Handling incoming calls via the switchboard during night-time hours.
• Providing excellent customer service and resolving queries efficiently.
• Logging and escalating helpdesk issues where necessary.
• Ensuring accurate communication and liaising with relevant departments.
• Maintaining a calm and professional approach when dealing with callers.

What We Offer:

• Flexible zero-hours contract, allowing for the ability to tailor shifts to suit your availability.
• Full training provided, ensuring you are fully equipped to excel in the role.
• A supportive and welcoming team environment.

Skills & Experience Required:

• Strong communication skills and a professional telephone manner.
• Ability to work independently during night shifts.
• Previous experience in a similar role is desirable but not essential, as training will be provided.
• Good organisational and problem-solving skills.

Shift Pattern:

The role involves night shifts from 10pm to 7am, with approximately 3 shifts per week. Flexibility is essential to meet our business needs.

If you are a dependable and motivated individual with a keen eye for detail and a passion for providing excellent customer service, we'd love to hear from you!