Support Engineer

Support Engineer

Proficient in Dutch & English

6 months contract then transition to permanent

AV Meeting rooms and End User support

Key Responsibilities:

• Act as an IT Engineer, providing comprehensive support across a range of IT products and services.
• Perform server and storage break-fix tasks.
• Provide deskside support for executive users.
• Troubleshoot and resolve end-user issues, ensuring a smooth IT experience.
• Utilize ServiceNow or TopDesk for ticket management and issue tracking.
• Deploy, configure, and support storage and network devices.
• Apply advanced troubleshooting skills to resolve hardware, software, and operating system issues escalated from team members or clients.
• Conduct testing and certification of mainframes, servers, and other IT infrastructure components.
• Coordinate team shifts to ensure full-service coverage from 8:00 AM to 6:00 PM.

Key Qualifications:

• Minimum 2 years of experience in IT support or a related field.
• Strong knowledge of AV Support and End User Support.
• Experience with ticketing systems (ServiceNow or TopDesk).
• Ability to work independently and within a team, ensuring smooth IT operations.