Support and Information Officer (Part-time, Norwich)

Support and Information Officer (Part-time, Norwich)

Hours: 28 hours per week, to be worked flexibly over 4 days with some evening and weekend working as required.

Salary: £18,940 to £19,280 per annum (£23,675 to £24,100 per annum full time equivalent).

Contract: Permanent.

Location: Big C's Norwich support centres. Work from other Big C premises and public events will be required.

We have an exciting opportunity for a compassionate and proactive individual to join Big C as a Health Academy Support and Information Officer. This is a varied and rewarding role where you'll support the delivery of activities and services that make a real difference to people affected by cancer across our community.

About the role: As part of our small Health Academy team, you'll work closely with the Health Academy Lead, Nutritionist and Physical Wellbeing Facilitators to deliver a range of wellbeing activities and events. From supporting programmes like Get Moving, Walking Football and Fishing for Wellbeing to attending community events, your work will help promote healthier lifestyles, encourage behaviour change and raise awareness of cancer prevention and early detection.

You'll also be a welcoming and supportive point of contact for our service users, offering practical support, listening, and guidance, while helping to ensure services are delivered safely, effectively and in line with best practice. Alongside this, you'll support the smooth running of the team through administration, data collection and collaboration with colleagues, volunteers and external partners.

Key responsibilities

• Support the delivery of Health Academy activities, wellbeing programmes and external events.
• Provide a warm, supportive point of contact for service users, offering information, guidance and signposting to appropriate services.
• Assist in assessing and responding to service user needs, working within agreed policies and under appropriate supervision.
• Coordinate and support administration, data collection and reporting to help inform service development.
• Work collaboratively with colleagues, volunteers and external partners to deliver high quality services.
• Support the organisation and maintenance of equipment, resources and health and safety requirements.
• Represent Big C at events and contribute to the ongoing development and improvement of services.

Big C is one of East Anglia's largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.

We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies and 12 charity shops across the region.

Committed to equity, diversity and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.

Benefits

• 33 days holiday (FTE, including bank holidays).
• Company sick pay and life assurance.
• Health Cash Plan and Employee Assistance Programme.
• Cycle to Work Scheme.
• Opportunities for professional development.

Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment.