Summer Customer Service Advisor

Every year we recruit over 350 people for our Back to School Summer period. BTS is the single most important trading period for Monkhouse, servicing its customers with the best people and best products to ensure children are ready to go back to school in the new academic year.

Our Customer Service team plays a crucial part in ensuring we deliver on our single most important promise - Service is Everything!

As a Customer Service Advisor, you are an integral part of our Customer Services team and will help us to support customers and uphold a great level of service!

Day-to-day, you will help us to answer inbound telephone calls, process orders, answer queries, and problem solve customer complaints.

Responsibilities

• Action inbound orders, queries, and complaints via telephone & email.
• Be the first-in-line to receive queries and orders from customers via telephone & email
• Discuss customers' order requirements and seek opportunities to cross-sell products.
• Conduct office based administrative duties.

Skill Set

• Have excellent written and verbal communication skills with internal and external customers and a great telephone manner.
• Be able to demonstrate planning and organisational skills with the ability to multi-task and prioritise your workload with flexibility.
• Maintain accuracy and attention to detail while working in a fast-paced environment.
• Work using your own initiative and as part of a team.
• Work calmly under pressure.
• Be able to handle complaints.

Hours

Our contracts range from 20 hours to a maximum of 40 hours per week (including the August bank holiday and optional overtime when needed) and our seasonal shifts are Monday to Friday.

Start Date

Our peak season starts from June through to mid-September so you can start anytime from June onwards, finishing beginning/mid-September.

Location

We are located in Altrincham with good public transport links.

Holidays

Your holiday entitlement is pro rated to your hours of work and pro rated to your term of employment. These accrued hours will be paid at the end of your contract.

Environmental Responsibilities

1. Switch off lights when the space is not being used.
2. Switch off computers at the end of every day.
3. If possible, avoid bringing in one use plastic water bottles.
4. Only fill the kettle for the number of cups of hot drinks you make.
5. Dispose of waste responsibly by using our recycling processes.

Benefits

• Bi weekly pay.
• Opportunity to win a cash prize.
• Upskill yourself.
• Build your CV/work experience.
• A company induction and training.

Monkhouse is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values. Monkhouse works alongside Banner Ltd which is B Corp certified, and these values are an essential element of our culture. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know.

This job description is a tool to help both the Company and the individual understand the main responsibilities of the role. It is not intended to be an exhaustive or complete list of all possible tasks. Everyone is expected to be flexible in their approach and to take on tasks as reasonably requested. The Company reserves the right to change the tasks and responsibilities of the role according to business need.