Specialist Consulting Leader

Job Title: Specialist Consulting Leader

Location: Manchester, London, Leeds, Staines, Brighton (flexible to be in the office and travel as needed)

Type: Permanent, Full time; 37.5 hours per week

Salary: £67,500 - £84,300 doe + Management Bonus + Car Allowance

We make health happen.

The Role

You'll lead and develop a team of Specialist professionals responsible for the management, retention and commercial performance of a portfolio of clients across the intermediary channel, with a core focus on Cashplan and Dental products.

Through your team, you'll drive growth across the Specialist portfolio, ensuring effective distribution of Cashplan and Dental, while also identifying opportunities to expand into wider Bupa propositions including PMI and Clinics. Working with key stakeholders within Bupa UK, you'll ensure distribution activities are of sufficient quality, satisfy customer needs, meet regulatory standards, fall within risk appetite and always deliver fair customer outcomes.

With the customer experience at the heart of decisions, you'll be accountable for achieving year on year business and profit growth through optimisation, innovation, strategic leadership and business change, to result in extraordinary performance and commercial success delivered within Bupa UK's conduct and risk framework.

Leading a team of Specialist Individuals, you'll ensure the development of strong commercial partnerships with our Specialist clients and in collaboration with the broker relationship management team and the brokerages to deliver year on year business, growth and profit targets.

You'll work across all commercial teams in Bupa UK to ensure consistent delivery to our intermediary partners across all segments in a matrix management approach.

Key Responsibilities

• Lead the creation of strategic and operational plans to drive sales and maximise profitable growth from existing Specialist accounts, both direct and intermediated.
• Strategically manage the team's portfolio of Specialist accounts, building commercially successful relationships with client contacts at all levels.
• Lead the renewal and growth (via expansions and cross sells) of the existing portfolio supported by the Intermediary team.
• Focus on driving efficiencies within the P&L.
• Work in conjunction with the wider UKI, Clinics and BG teams to support the acquisition of new business and transition new business into the existing portfolio.
• Proactively monitor the performance of the portfolio of accounts including margin levels, retention, new registrations and service levels; identify and deliver corrective actions to ensure profitability and customer recommendation targets are achieved.
• Lead remote and or field teams to ensure growth of the Specialist customer base through new registrations, retention, revenue and contribution.
• Consult on total health strategy and present the full portfolio of Bupa products and services in a seamless and integrated way to meet clients' requirements.
• Continually identify opportunities to strengthen and optimise processes aligned to the customer journey, working with the Marketing Communications, Digital Product and Proposition Team and the Sales and Marketing Regulation and Compliance Teams.
• Ensure legal and regulatory compliance with Bupa's Specialist Products and UK policies, and internal operating procedures, managing risk in line with Bupa UK's risk appetite.
• Be accountable for working with Sales and Marketing Regulation and Compliance Teams to identify, manage and mitigate conduct risks, financial crime risks, operational risks and data protection risks.
• Take responsibility for successful outcomes of bids and tenders, using expertise from within the wider Bupa / UKI organisation.
• Build Bupa's Leadership position across the Specialist segment while ensuring Bupa UK's risk appetite is met regarding conduct compliance and operational robustness.
• Lead the culture, planning and performance of the team.

Qualifications and Experience

• A strong leader with in-depth knowledge and proven experience to lead and manage B2B Sales or Account Management teams, ideally from Financial Services organisations in the healthcare sector.
• Proven experience of building and maintaining strong, long lasting customer relationships and maximising business opportunities through B2B.
• A strong, determined communicator and negotiator with experience of board level and SME selling, persuasion and negotiation.
• In depth knowledge of successfully increasing revenue, profits and growth within B2B in a regulated environment such as the healthcare market.
• Proven track record of treating customers fairly and delivering compliant sales within a regulatory environment.
• Credibility and gravitas to be viewed externally as the voice of Specialist Sales distribution in Bupa.

Benefits

• Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.
• Flexible working and a range of family friendly benefits.
• 25 days holiday pro rata, increasing through length of service, with option to buy or sell.
• Private Medical Health Insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• A huge range of other benefits and online discounts.

EEO Statement

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.