Solutions Engineer

A Bit About Us

We're Doccla, and we're redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey-from early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.

We're backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.

Why Join Us?

This is your chance to join Doccla at a key stage in our growth.

We're building the category leader in Virtual Care and Remote Patient Monitoring. You'll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains.

We're solving real problems for patients and health systems-and growing fast.

️ What You'll Do as a Solutions Engineer

This role is a vital connection point between the customer and the integration team.

The bulk of your time will be spent:

• Engaging with customers on calls at all stages of the product lifecycle from initial engagement to ongoing support.




• Working closely with the engineers in the team to understand options that can be taken to customers.




• Understanding the integration team technical estate and medical domain so that you can be the advocate for them on customer calls.




• Supporting your engineering manager in managing the customers and their expectations.




• Acting as the primary liaison and communication bridge between the customer and the engineering team, focusing on clear translation and expectation management rather than technical solution design.

What Experience You'll Bring to the Team

• Proven experience in a customer-facing technical role (e.g., Solutions Engineer, Technical Consultant) across the full product lifecycle.




• Demonstrable experience collaborating with engineering teams to understand technical solutions and options on complex production applications.




• Good understanding of integration technologies.




• Experience working in a regulated medical/healthcare domain.




• Experience working in a startup environment where there are multiple complex projects to manage and context switch between.




• Experience translating complex technical and domain-specific information into clear, actionable advice for customers.




• Familiarity with account management, expectation setting, and supporting a technical manager with client engagemen

What We're Looking For

• Exceptional communication and written skills for customer engagement and collaboration with the engineering team.




• Proven ability to translate complex technical information for non-technical stakeholders.




• An understanding of the healthcare/medical domain and working in a compliant environment.




• An understanding of web development paradigms including RESTful APIs (JSON, XML, SOAP) and authentication methods (oAuth/JWTs).




• Knowledge of FHIR (R4) standards and Electronic Health Record (EHR) systems and their integration requirements
  

Skills & Attributes (3-8 bullet points)

• Comfortable operating in a fast-paced, high-growth environment with a willingness to learn and adapt.




• A proactive, action-oriented, and resourceful approach to problem-solving with a positive mindset.




• High integrity and a commitment to patient safety and ethical practices.




• Naturally In It Together, defaulting to openness, teamwork and collaboration.




• Never afraid to Own It, working closely with the Engineering Manager to drive change and excellence.




• Strong attention to detail and commitment to quality and patient and customer outcomes.

How We Work

We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first.

To thrive here, you'll need a can-do attitude and an action-oriented approach, along with a willingness to learn and grow through open feedback.

We're a hybrid team, with offices in London, Denmark, Germany, and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1-3 days per week, where you'll find great lunch, barista coffee, and a pet-friendly space. Some roles are fully remote, depending on the team and responsibilities.

What You'll Get

Annual Leave & Holidays
25 days annual leave + up to 8 UK bank holidays
Option to buy or sell holidays

Remote Working
Flexible remote options
£200 remote working stipend

Financial Benefits
Employee stock options
4% pension on full basic pay
️ 4x salary life insurance

Health & Wellness
Private health insurance
4 months full pay for birthing parent
4 weeks full pay for non-birthing parent
Sick pay

In-Office Perks (London HQ)
Free daily lunch
Pet-friendly office

Other Benefits
£500 L&D budget per person
Cycle to work scheme

Via Smart Health:
️ 24/7 GP appointments
Mental health support
Nutrition & fitness advice
Second opinions & health checks

In Return for Your Hard Work

• A competitive compensation package (base + stock options), with half-year and annual performance reviews




• The chance to work on patient-first, system-level healthcare challenges in one of Europe's leading healthtech companies




• Opportunities for growth and leadership-we want you to challenge the status quo, own your impact, and continue developing, with our full support

Diversity at Doccla

We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences.

We're committed to equal opportunity hiring-regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.

Safer Recruitment

We are committed to safer recruitment practices. As Doccla is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles.
It is an offence to apply for such work if you are barred from working with children or vulnerable adults.