SMB Technology Solutions Account Manager

SMB Technology Solutions Account Manager

We are seeking a SMB Technology Solutions Account Manager to drive new business growth and manage a select portfolio of small-to-mid sized Companies (10-400 users) in diverse industries. You will be hands-on in the entire sales lifecycle - from prospecting and lead generation to solution design, contract negotiation, and ongoing account management. If you have a proven track record of hunting new opportunities in the SMB space and building strong client relationships, we'd love to hear from you!

Interested candidates should be prepared to discuss their recent wins in SMB sales, demonstrate strong prospecting and account management capabilities, and show how they can drive strategic growth in our varied client base.

Role & Responsibilities

New Business Development

• Identify and qualify potential SMB customers (10-400 users) across verticals, focusing on IT infrastructure, cloud services, cyber security, networking and other managed services
• Develop a robust pipeline through cold outreach, networking, referrals and targeted marketing efforts
• Conduct needs assessments, create tailored proposals, and deliver compelling presentation to decision makers (CFO's, CEOs, IT Managers)

Account & Relationship Management

• Serve as the primary contact for newly acquired and assigned house accounts, ensuring a smooth onboarding process and ongoing support
• Build and maintain strong client relationships by understanding each SMB's IT requirements, challenges and growth plans.
• Regularly perform check-ins and business reviews, identifying opportunities for upselling and cross selling additional solutions (e.g. security, cloud migration, unified communications)

Sales Strategy and Revenue Growth

• Achieve (and exceed) assigned sales targets related to new logo acquisition and existing account expansion.
• Develop strategic accounts, aligning solutions to SMB stakeholders' needs and budget cycles
• Maintain accurate forecasts and pipeline data in the CRM, providing clear reporting to leadership

Collaboration and Solution Development

• Collaborate with in-house technical teams, project managers and vendor partners to design customised IT solutions that address each client's unique business requirements
• Offer strategic input to internal teams based on market insights and client feedback, helping refine solution offerings and go to market approaches.
• Stay up to date with industry trends and technology innovation relevant to SMB clients

Continuous Improvement and Client Satisfaction

• Champion a service-first mindset, ensuring top-notch client experiences from first contract through long-term partnerships
• Gather client feedback to drive continuous improvements in product and service offerings.
• Ensure all projects and proposals meet compliance and high-quality standards, delivering consistent outcomes for SMB clients

Skills required

• Minimum 3 years of IT Sales or Business Development, ideally with direct experience selling to small and medium businesses
• Demonstratable track record of meeting or exceeding sales targets in a dynamic, target-driven environment

Technical Aptitude

• Familiarity with core IT Solutions (e.g. managed services, cloud computing, cyber security, networking)
• Ability to translate technical features into business benefits for non-technical SMB stakeholders
• Comfortable creating tailored proposals and responding to SMB-focused RFPs or quotations
• Ability to manage multiple deal cycles and deadlines simultaneously.

Relationship-building & Communication

• Excellent verbal and written communication skills, confident in presenting solutions to C level, IT, or operations leads in SMBs
• Skilled in nurturing ongoing client relationships, from initial prospecting to renewal and expansion

Resilience & Results Orientation

• Thieves in a fast paced, target driven setting, effectively juggling multiple prospects and account responsibilities
• Self-motivated, 'hunter' mentality, driven to secure new business opportunities.

What will we provide you?

• £50-60k per annum + Commission: OTE designed to reward high performance in both new logo acquisition and existing account growth
• Private Medical Insurance Scheme
• Life Assurance Scheme
• Employee Assistance Programme
• Company Sick Pay
• 25 holidays (+ Bank Holidays), increasing with length of service to a further 8 days

SMB Technology Solutions Account Manager