Single Point of Access Coordinator

£30,907 per annum 37 hours per week Kettering & Corby (hybrid, base: Wellingborough) Fixed term to June 2027 (extension planned to March 2029)

Support North Northants is a VCSE-led community wellbeing service. Our motto is simple: we don't give up on people. We bring together voluntary, statutory and private sector partners to ensure vulnerable people get the right support, first time - and only have to tell their story once.

Leading our busy Single Point of Access (SPA) team, you'll play a key role in transforming how people access support. This is a fast-paced role requiring timely decisions, referral allocation and day-to-day leadership of SPA Officers. Working closely with the Team Leader, you'll oversee the operation of the VCSE-led Community Front Door.

• Leading and coordinating day-to-day operation of the Single Point of Access
• Carrying out person-centred, holistic conversations by phone or in person
• Developing outcomes-focused support plans and providing practical support
• Allocating cases and prioritising urgent or high-risk referrals
• Monitoring demand and capacity, escalating concerns as needed
• Acting as first point of contact for complex, urgent or sensitive referrals
• Identifying and escalating safeguarding concerns
• Providing line management, supervision and support to SPA Officers

• Several years' experience in a casework-style role, ideally with line management (or ready for your first step into managing others)
• Experience triaging referrals, assessing need and allocating workloads
• Ability to thrive in a fast-paced environment and make timely decisions
• Sound understanding of safeguarding, risk management and professional boundaries
• Experience building partnerships across NHS, local authorities and voluntary organisations
• Strong organisational skills and confidence providing guidance and constructive challenge
• Committed to EDI and trauma-informed practice
• Confident with Microsoft Office and case management systems
• Full driving licence and access to a vehicle (essential)

Support North Northants (SNN)

£30,907 per annum 37 hours per week Kettering & Corby (hybrid, base: Wellingborough) Fixed term to June 2027 (extension planned to March 2029)

Support North Northants is a VCSE-led community wellbeing service. Our motto is simple: we don't give up on people. We bring together voluntary, statutory and private sector partners to ensure vulnerable people get the right support, first time - and only have to tell their story once.

Leading our busy Single Point of Access (SPA) team, you'll play a key role in transforming how people access support. This is a fast-paced role requiring timely decisions, referral allocation and day-to-day leadership of SPA Officers. Working closely with the Team Leader, you'll oversee the operation of the VCSE-led Community Front Door.

• Leading and coordinating day-to-day operation of the Single Point of Access
• Carrying out person-centred, holistic conversations by phone or in person
• Developing outcomes-focused support plans and providing practical support
• Allocating cases and prioritising urgent or high-risk referrals
• Monitoring demand and capacity, escalating concerns as needed
• Acting as first point of contact for complex, urgent or sensitive referrals
• Identifying and escalating safeguarding concerns
• Providing line management, supervision and support to SPA Officers

• Several years' experience in a casework-style role, ideally with line management (or ready for your first step into managing others)
• Experience triaging referrals, assessing need and allocating workloads
• Ability to thrive in a fast-paced environment and make timely decisions
• Sound understanding of safeguarding, risk management and professional boundaries
• Experience building partnerships across NHS, local authorities and voluntary organisations
• Strong organisational skills and confidence providing guidance and constructive challenge
• Committed to EDI and trauma-informed practice
• Confident with Microsoft Office and case management systems
• Full driving licence and access to a vehicle (essential)