Service Designer (SC Cleared)

Service Designer (SC Cleared)
Bristol / Hybrid (1 day a week onsite / 4 days remote)
6 months initially
£60-£64 per hour inside IR35/Umbrella

What you will do as a Service Designer

• Lead service design activities across Discovery, Alpha, Beta and Live.
• Produce service maps, journeys, blueprints, and end to end service models.
• Work collaboratively across multi-disciplinary teams to align user needs, business goals and technology constraints.
• Provide professional advice on service design approaches, risks and opportunities.
• Coordinate service design work to time, quality and business expectations.
• Facilitate workshops, co design and decision making forums.
• Support the development of service design practice and mentor junior team members.

What you'll bring

• Strong expertise across the DDaT service design lifecycle.
• - Ability to influence decisions with evidence, research and clear rationale.
• Experience delivering complex service design in multi-disciplinary teams.
• Strong communication skills and confidence in simplifying complexity.
• Ability to contribute to planning, strategy and roadmap discussions.
• Experience coaching or supporting others in service design.

Core areas (must have)

• Proven experience in end to end service design (DDaT).
• Ability to produce service artefacts at multiple levels (journeys, blueprints, ecosystems).
• Skilled in evidence based design: insight synthesis, problem framing, prioritisation.
• Ability to influence stakeholders across engineering, product and policy domains.
• Experience coordinating service design delivery across phases and teams

Desirable:

• Exposure to operational service management (ITIL, SLAs, support models).
• Experience in defence, government or regulated environments.
• Working knowledge of adjacent roles (UR, BA, Product, Interaction Design).
• Experience in agile or SAFe delivery environments.
• Professional training/accreditation in service design or human centred design.
• Contribution to communities of practice or internal capability uplift.