Service Designer

Job Title: Service Designer
Pay rate: £575 per day inside ir35

Contract: 6 months+
Location: Mostly remote - potential need for travel

SC security clearance is required for this role

Job Description:
I am looking for a Service Designer for a for a client of mine who are a large IT consultancy operating within the public, central government and defence space. This role requires you to have extensive experience in the Public Sector, and with Government Digital Services.

Responsibilities and skill set: 
 . Lead the service design of end-to-end services that meet user needs and deliver policy intent
. Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
. Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
. Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
. Design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
. Map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'
. Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
. Facilitate workshops and co-creation sessions with stakeholders and users
. Align service design with organisational goals, technical constraints, and delivery capabilities
. Advocate for user-centred and inclusive design practices across the organisation
. Support the development of service strategies and roadmaps for transformation
. Track pain points outside of scope of current delivery for future consideration
. Mentor and guide less senior service designers and contribute to the wider design community
. Ensure services are designed for scalability, sustainability, and continuous improvement?

If you are interested in this role or wish to apply, please feel free to reply to this advert with your CV.