Service Designer (SC Cleared)

Service Designer, SC Cleared

We are seeking a highly experienced Service Designer with a strong track record of delivering end-to-end, user-centred services in the public sector. This role requires a deep understanding of Government Digital Service (GDS) standards and principles, and the ability to lead complex design initiatives that align with policy intent, user needs, and organisational objectives.

Rate - £600.00 per day inside ir35

Location - Remote working with occasional travel on client site

Duration - 6 months

Clearance - SC Cleared

Key Skills

• Lead the design of end-to-end services that effectively deliver on user needs and policy objectives

• Ensure accessibility, usability, and inclusivity across all touchpoints and service journeys

• Map and analyse complex service ecosystems to identify pain points, opportunities, and interdependencies

• Work collaboratively within multidisciplinary teams, including policy, operations, delivery, product, system design, and other user-centred design disciplines

• Engage in open and transparent design practices, sharing insights and collaborating with internal teams and wider stakeholders (subject to information security protocols)

• Produce detailed mappings of current ('as-is') services and processes-both digital and offline-based on verified data

• Develop clear and effective service blueprints, journey maps, and visual artefacts to communicate design thinking

• Facilitate co-creation workshops, design sprints, and stakeholder engagement sessions

• Align service design outputs with technical feasibility, organisational goals, and delivery constraints

• Advocate for inclusive, evidence-based, and user-centred design practices across teams and departments

• Contribute to the development of service strategies and long-term transformation roadmaps

• Identify and document service pain points beyond the current scope of work for future improvement

• Mentor and support junior service designers and actively participate in the wider design community

• Design with an eye toward scalability, sustainability, and ongoing service iteration

Essential Experiences

• Extensive experience in Service Design within the UK public sector

• Deep familiarity with GDS standards, service assessments, and digital transformation within government contexts

• Proven ability to work in agile, multidisciplinary teams in complex environments

• Expertise in creating and presenting service design artefacts to diverse audiences

• Strong facilitation skills with both internal teams and external stakeholders

• A commitment to inclusive, user-centred, and accessible design

• Experience mentoring and leading design professionals

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.