Service Delivery Manager

Who are we?

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 980 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca. Committed to sustainability (Ecovadis Gold), diversity (gender index: 92%), and quality of work life (Best Workplace Experience), Quanteam is a forward-thinking enterprise.

Our Expertise

With a dual expertise in both business and IT, Quanteam supports its corporate clients (investment banks, asset management companies, private and retail banks, custodians, etc.) across the entire Front-to-Back spectrum in evolving their business activities and transformation projects.

Our teams are organized into 5 expertise areas:

Quantitative Finance

Risk, Compliance, and Regulatory

Operations and Finance

Transformation and Organization

Information Systems

We are looking for a Service Delivery Manager.

Main Tasks:

• Supporting various clients' critical systems through your knowledge of software application support and deployment.
• Own the strategic and operational delivery to the end client.
• Manage the relationship with the client throughout the project duration.
• Be a main point of contact for solutions and services.
• Manage the application transformation and its delivery.
• Identify potential issues and take action to head them off before they eventuate, whether they be technical, requirements or people based.
• Collaborating with management to gather and analyze operational information.
• Tracking implementation progress and reporting to management.
• Coaching managers and supervisors to improve implementation communication and realization.
• Responsible for Dashboard production specific to the activities of the Infrastructure Deployment & Support Department (Service Now).
• Norms and Standards: Participate in the workshop regarding these themes.

Your Profile and Skills

• Minimum 3 years of experience.
• IT Infrastructure.
• Production Operation Steering.
• IT Risk and Cyber Security.
• Risk identification and follow-up.
• Coordination and motivation skills.
• Know how to delegate.
• Systematic, critical and logical thinking.
• Summarization capabilities.
• Be committed, demanding and pedagogue.
• Exceptional ability to solve problems and think analytically.
• Great organizational, project, and time management skills.
• Able to work in a big team (great team spirit).
• Fluent in English (C1/C2).

Hybrid work model, with presence required in Lisbon office.

If you feel this opportunity is for you, send your CV and join our team!