Service Delivery Manager - D365 F&O (GMS)

Service Delivery Manager - Global Managed Services International Microsoft Partner

Location: EU-based (Remote/Hybrid) Type: Full-time Sector: Enterprise Tech & Digital Transformation

Are you a dynamic leader with a passion for service excellence and team empowerment? We're working with a top-tier International Microsoft Partner-renowned for delivering cutting-edge enterprise solutions across global markets-to find a Service Delivery Manager who can drive performance, customer satisfaction, and innovation within their Managed Services division.

This is your chance to step into a strategic leadership role where you'll guide a high-performing DevOps team, manage enterprise-level service delivery, and shape the future of customer success across a diverse international client base.

What You'll Be Doing

• Lead a multidisciplinary DevOps team delivering managed services for Microsoft Dynamics 365 F&O.
• Own the customer relationship-ensuring satisfaction, service quality, and continuous improvement.
• Manage incident escalations, service KPIs, and financial contracts (SLAs).
• Facilitate agile ceremonies: backlog grooming, sprint planning, stand-ups, and reviews.
• Coach and develop your team, fostering a culture of ownership, learning, and performance.
• Identify opportunities to enhance service offerings and drive value for enterprise clients.

What We're Looking For

• Proven experience in service delivery or customer success within enterprise IT or SaaS.
• Strong background in Microsoft Dynamics 365 F&O (5+ years).
• Experience managing hybrid transitions from project delivery to managed services.
• Excellent leadership, communication, and stakeholder management skills.
• A proactive, customer-centric mindset with a passion for continuous improvement.
• Based in the Netherlands and eligible to work without sponsorship.

Bonus Points If You Have:

• Experience in customer service or success management.
• A degree in business, IT, or a related field.
• Familiarity with DevOps methodologies and agile delivery.

Why This Role?

• Global Exposure: Work on international projects with diverse teams and clients.
• Career Growth: Join a company that invests in your development and progression.
• Flexibility & Autonomy: Enjoy the freedom to shape your workday and career path.
• Attractive Package: Competitive salary, bonus scheme, and benefits (including car, laptop, phone).
• Culture of Collaboration: A supportive, professional environment where success is shared.

Ready to take the next step in your career with a global leader in digital transformation? Let's talk. This is more than a job-it's a chance to lead, grow, and make a real impact.