Service Delivery Manager - D365 F&O (GMS)
Posted 3 days 22 hours ago by Opus Recruitment Solutions
Service Delivery Manager - Global Managed Services International Microsoft Partner
Location: EU-based (Remote/Hybrid) Type: Full-time Sector: Enterprise Tech & Digital Transformation
Are you a dynamic leader with a passion for service excellence and team empowerment? We're working with a top-tier International Microsoft Partner-renowned for delivering cutting-edge enterprise solutions across global markets-to find a Service Delivery Manager who can drive performance, customer satisfaction, and innovation within their Managed Services division.
This is your chance to step into a strategic leadership role where you'll guide a high-performing DevOps team, manage enterprise-level service delivery, and shape the future of customer success across a diverse international client base.
What You'll Be Doing
- Lead a multidisciplinary DevOps team delivering managed services for Microsoft Dynamics 365 F&O.
- Own the customer relationship-ensuring satisfaction, service quality, and continuous improvement.
- Manage incident escalations, service KPIs, and financial contracts (SLAs).
- Facilitate agile ceremonies: backlog grooming, sprint planning, stand-ups, and reviews.
- Coach and develop your team, fostering a culture of ownership, learning, and performance.
- Identify opportunities to enhance service offerings and drive value for enterprise clients.
What We're Looking For
- Proven experience in service delivery or customer success within enterprise IT or SaaS.
- Strong background in Microsoft Dynamics 365 F&O (5+ years).
- Experience managing hybrid transitions from project delivery to managed services.
- Excellent leadership, communication, and stakeholder management skills.
- A proactive, customer-centric mindset with a passion for continuous improvement.
- Based in the Netherlands and eligible to work without sponsorship.
Bonus Points If You Have:
- Experience in customer service or success management.
- A degree in business, IT, or a related field.
- Familiarity with DevOps methodologies and agile delivery.
Why This Role?
- Global Exposure: Work on international projects with diverse teams and clients.
- Career Growth: Join a company that invests in your development and progression.
- Flexibility & Autonomy: Enjoy the freedom to shape your workday and career path.
- Attractive Package: Competitive salary, bonus scheme, and benefits (including car, laptop, phone).
- Culture of Collaboration: A supportive, professional environment where success is shared.
Ready to take the next step in your career with a global leader in digital transformation? Let's talk. This is more than a job-it's a chance to lead, grow, and make a real impact.