Service Colleague

Job Title

Service Colleague

Location

Norwich Hall Road

Employment Type

Part time

Contract Type

Permanent

Shift Pattern

Work Shift: Days; Hours per Week: 20

Pay Rate

£12.71 per hour (Retail Hourly Colleagues, Sales Staff)

Closing Date

29 June 2026

About the Role

At Asda, the Service Colleague plays a key role in the customer experience. As a member of the store team, you'll be in our Online Grocery department, picking and preparing orders for customers. You'll join a friendly, fast paced team that values great service and teamwork.

Key Qualities

• Customer focused - you enjoy helping people and creating positive experiences
• Team player - you work well with others and support your colleagues
• Reliable - you show up ready to work and take pride in what you do
• Positive attitude - you bring energy and enthusiasm to every shift
• Willing to learn - you are open to training and eager to build your skills

What You'll Bring

• A friendly and helpful approach to customer service
• Willingness to work in a fast paced customer service environment
• Good communication skills and a team mindset
• Flexibility to work a range of shifts, including weekends and evenings
• Availability for early starts and weekend shifts (picking orders starts daily at 4am)

Benefits

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Access to flexible pay, income tracker, financial coaching, exclusive savings account and more (Stream)
• Company pension
• Wellbeing support: 24/7 virtual GP, 24/7 EAP service, free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks - ensuring inclusion for all colleagues
• Excellent parental leave policies (maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, support for fertility treatments)
• Colleague recognition programme
• Special offers and discounts across a range of services and activities: airport parking, theme parks, cinemas