Service Colleague

Posted 2 days 20 hours ago by Asda Stores Ltd

Permanent
Part Time
Other
Norfolk, Norwich, United Kingdom, NR1 1
Job Description
Job Title

Service Colleague

Location

Norwich Hall Road

Employment Type

Part time

Contract Type

Permanent

Shift Pattern

Work Shift: Days; Hours per Week: 20

Pay Rate

£12.71 per hour (Retail Hourly Colleagues, Sales Staff)

Closing Date

29 June 2026

About the Role

At Asda, the Service Colleague plays a key role in the customer experience. As a member of the store team, you'll be in our Online Grocery department, picking and preparing orders for customers. You'll join a friendly, fast paced team that values great service and teamwork.

Key Qualities
  • Customer focused - you enjoy helping people and creating positive experiences
  • Team player - you work well with others and support your colleagues
  • Reliable - you show up ready to work and take pride in what you do
  • Positive attitude - you bring energy and enthusiasm to every shift
  • Willing to learn - you are open to training and eager to build your skills
What You'll Bring
  • A friendly and helpful approach to customer service
  • Willingness to work in a fast paced customer service environment
  • Good communication skills and a team mindset
  • Flexibility to work a range of shifts, including weekends and evenings
  • Availability for early starts and weekend shifts (picking orders starts daily at 4am)
Benefits
  • Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
  • Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
  • Access to flexible pay, income tracker, financial coaching, exclusive savings account and more (Stream)
  • Company pension
  • Wellbeing support: 24/7 virtual GP, 24/7 EAP service, free counselling, legal, mortgage, cancer and bereavement support
  • Asda Allies Inclusion Networks - ensuring inclusion for all colleagues
  • Excellent parental leave policies (maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, support for fertility treatments)
  • Colleague recognition programme
  • Special offers and discounts across a range of services and activities: airport parking, theme parks, cinemas