Service Advisor Dundonald, Northern Ireland, United Kingdom

Dundonald, Northern Ireland, United Kingdom

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

Dundonald Hyundai

Contract Type: Permanent, full-time

Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)

Salary: £32,000 per annum plus bonus opportunity up to £6,000

Dundonald Hyundai is recruiting for an experienced and dedicated Senior Service Advisor to join our Aftersales Team on site.

As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
• Maintaining accurate customer records and updating the systems when any bookings have been made

Qualifications & Skills

• Previous experience using Kerridge / ADP is an advantage, as well as knowledge of other essential dealer systems
• Excellent communication skills and the ability to build rapport easily while explaining technical information clearly and concisely
• Energy, a warm personality and a real passion for delivering a first class customer experience each and every time
• Great team player who can also work independently using initiative
• Experience in a similar role within the automotive industry and a passion for customer service and cars

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health - 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great team and celebrate success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.