Service Advisor

We are seeking a talented Service Advisor for our client's reputable dealership in Oldham.

This is an excellent opportunity for an experienced Service Advisor looking to join a friendly, supportive team without weekend work.

Our client, a well-established family-run independent specialist group, values expertise in automotive service and customer care.

The Service Advisor role offers competitive pay alongside a positive working environment.

Benefits for the successful Service Advisor:

• Salary up to £34,000 (£36,000 OTE) based on experience
• Working hours from Monday to Friday, 8:00am - 5:30pm (NO weekends)
• Opportunities for career development within a prestigious independent group
• Supportive, close-knit team of 5 staff members
• Work in a well-respected, family-run business with a strong reputation in the local community

Duties of the Service Advisor:

• Act as the primary point of contact for customers, managing all service bookings and enquiries efficiently
• Provide expert advice on vehicle repairs, maintenance, and service options to optimise customer satisfaction
• Communicate clearly and professionally with customers and workshop staff to coordinate job progress
• Handle administrative tasks such as invoicing, quotations, and order tracking accurately
• Promote high standards of customer service, managing complaints and queries professionally
• Maintain up-to-date product and service knowledge to inform and assist customers effectively
• Ensure customer vehicles are serviced in accordance with manufacturer and group standards

Requirements:

• Proven experience as an Automotive Service Advisor in an independent, main dealer, or car supermarket environment
• Strong communication skills, with the ability to build rapport and trust with customers
• Excellent organisational skills and keen attention to detail
• Customer-focused attitude with a desire to exceed client expectations
• Ability to work effectively within a small, dedicated team
• Full UK driving licence