Service Advisor

Our client, a reputable franchise-approved car dealership located in Trowbridge, is seeking a dedicated Vehicle Service Advisor to join their team on an initial 6 month maternity cover contract.

This is an excellent opportunity for motivated individuals looking to develop their career within the automotive industry. The Vehicle Service Advisor position offers a competitive salary package, comprehensive training, and excellent career development prospects.

Benefits

• Basic salary up to £28,000 per annum, with performance related bonuses offering a total on target earnings of £32,000 - £33,000 (pro rata)
• Split shift hours, Monday to Friday, either 8:00am 5:00pm or 8:30am 5:30pm
• Overtime paid at time and a half
• Manufacturer accredited training programmes
• Staff purchase discounts
• On site parking
• Health and wellbeing programme
• Life insurance
• Company pension scheme
• 30 days annual leave, increasing with service
• Opportunities for further training and career progression
• No weekend work required
• Long term career prospects within a reputable family owned group

Duties as a Service Advisor

• Greet customers in the Service Department and provide excellent customer service
• Manage workload and customer deadlines by allocating tasks effectively
• Liaise extensively with service workshop to chase work in progress
• Keep customers informed of vehicle repair and service progress
• Upsell additional products and services where appropriate
• Collaborate with the Aftersales Manager and team members to ensure customer satisfaction
• Liaise with vehicle manufacturers to authorise warranty repairs and understand warranty procedures (advantageous but not essential)
• Maintain accurate records and ensure cohesive communication across departments

Requirements

• No previous experience as a Vehicle Service Advisor is necessary; training will be provided
• Strong communication and organisational skills
• IT literacy
• Customer service background with a proactive approach
• UK driving licence with minimal points
• Ability to deliver a high standard of customer care
• Knowledge of warranty procedures and liaising with manufacturers would be advantageous but not essential

If you are a customer focused professional with excellent organisational skills and a passion for the automotive industry, this Vehicle Service Advisor role is an ideal opportunity to advance your career within a well established dealership.

Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Trowbridge and Wiltshire, today to discover more about this fantastic Service Advisor opportunity.