Service Advisor
Posted 21 days 19 hours ago by Career Choices Dewis Gyrfa Ltd
Our client, a reputable franchise-approved car dealership located in Trowbridge, is seeking a dedicated Vehicle Service Advisor to join their team on an initial 6 month maternity cover contract.
This is an excellent opportunity for motivated individuals looking to develop their career within the automotive industry. The Vehicle Service Advisor position offers a competitive salary package, comprehensive training, and excellent career development prospects.
Benefits- Basic salary up to £28,000 per annum, with performance related bonuses offering a total on target earnings of £32,000 - £33,000 (pro rata)
- Split shift hours, Monday to Friday, either 8:00am 5:00pm or 8:30am 5:30pm
- Overtime paid at time and a half
- Manufacturer accredited training programmes
- Staff purchase discounts
- On site parking
- Health and wellbeing programme
- Life insurance
- Company pension scheme
- 30 days annual leave, increasing with service
- Opportunities for further training and career progression
- No weekend work required
- Long term career prospects within a reputable family owned group
- Greet customers in the Service Department and provide excellent customer service
- Manage workload and customer deadlines by allocating tasks effectively
- Liaise extensively with service workshop to chase work in progress
- Keep customers informed of vehicle repair and service progress
- Upsell additional products and services where appropriate
- Collaborate with the Aftersales Manager and team members to ensure customer satisfaction
- Liaise with vehicle manufacturers to authorise warranty repairs and understand warranty procedures (advantageous but not essential)
- Maintain accurate records and ensure cohesive communication across departments
- No previous experience as a Vehicle Service Advisor is necessary; training will be provided
- Strong communication and organisational skills
- IT literacy
- Customer service background with a proactive approach
- UK driving licence with minimal points
- Ability to deliver a high standard of customer care
- Knowledge of warranty procedures and liaising with manufacturers would be advantageous but not essential
If you are a customer focused professional with excellent organisational skills and a passion for the automotive industry, this Vehicle Service Advisor role is an ideal opportunity to advance your career within a well established dealership.
Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Trowbridge and Wiltshire, today to discover more about this fantastic Service Advisor opportunity.