Service Administrator

The Service Administrator role in Bradwell is a full time position (Monday to Friday, 8.30am-57pm) with a salary of £30,000-32,000. You will join a supportive team focused on delivering excellent customer service and ensuring smooth operational processes.

What you'll be doing

• Processing service administration, including raising invoices and credit notes across multiple customer sectors.
• Managing and resolving invoice queries efficiently and professionally.
• Uploading invoices and supporting documentation to customer portals.
• Producing customer and internal reports as required.
• Managing monthly key account invoicing and maintaining accurate customer asset lists.
• Handling incoming telephone calls from customers and colleagues, providing a professional and helpful service.
• Administering service contracts, including preparing quotations for new contracts and renewals.
• Following up on contract opportunities and equipment approaching the end of its warranty.
• Coordinating and managing planned maintenance visit schedules.
• Supporting the wider Service Administration team with day to day operational activities.
• Providing scheduling support during busy periods and holiday cover.

What we're looking for

• Previous experience in an administrative or service support role.
• A strong customer service focus with excellent written and verbal communication skills.
• Confidence in solving problems and finding practical solutions.
• The ability to manage multiple priorities while maintaining accuracy.
• Experience working in a KPI and SLA driven environment.
• The ability to work well under pressure and meet deadlines.
• Excellent organisational skills with strong attention to detail.
• A positive, team oriented approach.
• Strong Microsoft Office skills, particularly Excel.
• Experience using SAP and CRM systems is highly desirable.

What you'll receive

• The opportunity to join a well established and growing organisation.
• A supportive and collaborative team environment.
• Ongoing training and development opportunities.
• A varied role where no two days are the same.
• Opportunities for career progression for the right candidate.
• Excellent benefits.

If you're an organised administrator with excellent customer service skills and enjoy working as part of a busy team, we'd love to hear from you. Please submit your CV.