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Senior Transformation Manager

Posted 5 days 3 hours ago by Jobtailor

Permanent

Full Time

Call Centre / Customer Service Jobs

Devon, Farringdon, United Kingdom, EX5 2

Job Description

Own the transformation from initial scoping to better outcomes
Bring the delivery view into the room, work out what the change would actually take
Understand the real barriers to change, and translate what you've learned into a transformation plan customers believe in and buy into
Map the current pathway and design the future one with clinical and operational leads
Run every transformation against a clear plan with milestones, owners and dates that hold
Train the trainers, build the internal champions who carry the change after you step back
Lead the customer relationship and be the expert in the room
Build relationships that outlast any single programme
Build the playbook for how we transform services

Requirements

5+ years in consultancy, transformation, programme management, customer success or implementation, ideally in healthcare, healthtech or another regulated industry.
A track record of leading large-scale technology or operational change through to adoption, on time and in scope, with non-technical customers.
A strong customer service instinct.
Real project and implementation capability.
The ability to influence without authority.
Comfort with data.
A bias toward writing things down.
Real enthusiasm for changing NHS services for the better.
Willingness to spend real time on-site with customers, and excitement about in-office collaboration where it's possible (location dependent).

Core Competencies

Demonstrates expertise in leading large-scale transformation initiatives within healthcare and regulated industries, focusing on customer success and operational change. Capable of developing comprehensive transformation plans and fostering long-lasting relationships with stakeholders.

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