Senior Transformation Manager

• Own the transformation from initial scoping to better outcomes
• Bring the delivery view into the room, work out what the change would actually take
• Understand the real barriers to change, and translate what you've learned into a transformation plan customers believe in and buy into
• Map the current pathway and design the future one with clinical and operational leads
• Run every transformation against a clear plan with milestones, owners and dates that hold
• Train the trainers, build the internal champions who carry the change after you step back
• Lead the customer relationship and be the expert in the room
• Build relationships that outlast any single programme
• Build the playbook for how we transform services

Requirements

• 5+ years in consultancy, transformation, programme management, customer success or implementation, ideally in healthcare, healthtech or another regulated industry.
• A track record of leading large-scale technology or operational change through to adoption, on time and in scope, with non-technical customers.
• A strong customer service instinct.
• Real project and implementation capability.
• The ability to influence without authority.
• Comfort with data.
• A bias toward writing things down.
• Real enthusiasm for changing NHS services for the better.
• Willingness to spend real time on-site with customers, and excitement about in-office collaboration where it's possible (location dependent).

Core Competencies

Demonstrates expertise in leading large-scale transformation initiatives within healthcare and regulated industries, focusing on customer success and operational change. Capable of developing comprehensive transformation plans and fostering long-lasting relationships with stakeholders.

Highest-signal resume keywords

• Transformation Leadership
• Programme Management
• Customer Success
• Operational Change
• Data Analysis

ATS Optimization Keywords Hard Skills

• Project Management
• Implementation Capability
• Change Management
• Process Mapping
• Milestone Planning

Soft Skills

• Influencing Without Authority
• Customer Service Instinct
• Collaboration
• Training and Development
• Relationship Building

Industry Keywords

• Healthcare
• Healthtech
• Regulated Industry
• NHS Services
• Consultancy