Senior Solution Consultant - French and/or Italian market

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is growing fast, and we are looking for people to join our high-performance team who are excited to make a difference and help out wherever needed. The Solution Consultant will support the Commercial sales team by helping to understand complex customer business problems and requirements and translate them into solutions leveraging Docusign's platform.

This position is an individual contributor role reporting to the Senior Manager, Solution Consulting.

Responsibility

• Understand complex customer business problems within the assigned territory and client-base

• Visualise customer internal systems and information topology

• Map customer problems and systems to Docusign solutions

• Establish confidence in recommendations via product expertise, custom product demonstrations, technical phone calls, workflow outlines, RFP/RFI responses, product roadmap discussions and business process diagrams

• Articulate selected recommendations

• Deliver trusted, long-term, high ROI solutions

• Partner with sales to deliver on revenue plan

• Exhibit proficiency of the core platform, including all current and future features

• Leverage knowledge gained from production deployments and customer experiences

• Communicate as well as champion the methods, processes, and certifications which make Docusign the most secure partner for eSignature transactions

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years of experience in one of the following roles: Pre-sales Consultant, Solutions Consultant, Sales Engineer or Technical Account Manager

• Experience presenting over the phone and face to face customers

• Experience delivering impactful software demonstrations

• Experience with solution design and technical proposal writing

• Fluent in English and or Italian or French language

Preferred

• Prior pre-sales experience within an enterprise level SaaS offering, ideally cloud-based

• Proficient in delivering software demonstrations in-person and virtually

• Experience with technical business documentation like workflow diagrams, proposals, SOWs, RFPs and RFIs

• Proven experience working with employees at all levels of an organization

• Additional European languages would be an advantage