Senior Service Development & Del Manager - Payroll

Senior Service Development & Del Manager - Payroll Press Tab to Move to Skip to Content Link

• WHO WE ARE
• WHAT WE DO
• WORKING AT THE BBC
• HOW WE HIRE
• EARLY CAREERS
• EXTEND
• SEARCH JOBS

Language Log in to Profile BBC Employee Login Job Description CREATE JOB ALERT Job Title: Senior Service Development & Del Manager - Payroll Senior Service Development & Del Manager - Payroll Finance Fixed Term - Full Time Job Closing Date: 08/06/2025 THE ROLE Package Description

Job Reference:22524
Band: E
Salary: £65k-£75kdepending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: 15 month FTC
Location: Office Base is Cardiff Central Square. This is a hybrid role and the successful candidate will balance office working with home working.

We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.
Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack.
If you need to discuss adjustments or access requirements for the interview process please contact the . For any general queries, please contact: .

Package Description

We are seeking a Senior Service Delivery and Development Manager to join our Payroll team on a FTC basis. The role is based in Cardiff and with some flexibility, i.e. hybrid working.
The BBC Payroll service delivery team, work with our third-party providers to ensure accurate payments to BBC individuals, and that payments are made on time.

Key Responsibilities and Accountabilities

Reporting to the Finance Director, The Senior Service Delivery and Development Manager for Payroll will be responsible for overseeing the delivery of UK payroll services within BBC Finance, which are managed through an outsourced service provider. This role ensures the day-to-day operation of a high-quality, consistent, and efficient payroll function. The successful candidate will also play a key role in fostering a culture of operational excellence and driving continuous process improvement.

Key Responsibilities:
Ensure compliance with UK payroll legislation and regulatory requirements.
Maintain a strong understanding of payroll control accounts and balance sheet reconciliations.
Oversee business-as-usual (BAU) payroll activities, including payroll sign-off, report generation, and resolution of escalated queries.
Monitor and ensure adherence to compliance standards and UK legislative updates.
Coordinate and request ad hoc payroll reports as needed to support business operations.
Collaborate with other areas of the business to address issues, manage risks, and handle escalations, while identifying and implementing opportunities for continuous improvement to enhance the efficiency and quality of service delivered to our colleagues.

Knowledge, Skills, Training & Experience

To be successful in this role you will need the following:
Proven experience working within a payroll team, with a strong understanding of UK payroll legislation; international payroll experience is a plus.
A background in service delivery, with a focus on maintaining high standards in quality, commercial outcomes, systems/processes, communication, and customer experience.
Demonstrated experience in customer support, including handling and resolving queries effectively.
Strong analytical skills and proficiency in Microsoft Excel.
Excellent communication skills, particularly when engaging with third-party stakeholders.
Desirable:
Minimum CiPP qualified in payroll management

DISCLAIMER

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

WHY JOIN US FOLLOW US ON SOCIAL MEDIA

• Home
• BBC Public Services
• BBC Studios
• What We Do
• Working at BBC
• How we hire
• Early Careers
• Search Jobs
• Accessibility Help
• Cookie Policy
• Privacy Statement

BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.