Senior Product Manager - Credit Cards (Engagement & Retention)

Overview

Senior Product Manager - Credit Cards (Engagement & Retention)

Location: Chester, Cardiff or Manchester • Hours: Full-time • Working pattern: Hybrid (two days per week on-site or 40% of time at an office site). Colleagues with disabilities supported with workplace adjustments in line with Flexibility Works policy.

Responsibilities

• Lead a team of Product Managers and Product Strategy Analysts responsible for driving customer engagement, retention and commercial performance across the credit card portfolio.
• Use customer insight, behavioural analytics and market trends to shape propositions, lifecycle strategies and customer journeys that help customers get more value from their cards while delivering sustainable growth for the business.
• Identify opportunities to improve engagement, increase usage and reduce attrition. Lead the development of targeted customer propositions and multi-channel engagement programmes.
• Coach and develop the team to deliver innovative solutions and exceptional customer outcomes.
• Collaborate with Marketing, Digital, Data, Technology, Operations and Risk to bring new ideas to life and lead complex strategic initiatives that improve customer experience and support growth of the cards business.
• Shape team priorities, build capability and create a high performing environment where Product Managers and Product Strategy Analysts can thrive.
• Operate in a highly visible leadership role with stakeholder exposure, influencing senior decision-makers and shaping strategic priorities across one of the UK's largest credit card portfolios.

What we're looking for

• 5+ years of experience in Product Management within Cards, Payments, Lending, Banking or another complex regulated industry.
• 5+ years of experience developing and delivering customer engagement, retention or lifecycle strategies that drive measurable commercial outcomes.
• Strong experience using customer, behavioural and portfolio data to identify opportunities, shape propositions and influence strategic decision making.
• Proven experience leading large cross-functional initiatives across Product, Marketing, Digital, Technology, Operations and Risk functions.
• Strong commercial acumen with experience managing customer or product performance against growth, engagement, retention or profitability objectives.
• Excellent stakeholder management and influencing skills, including experience presenting recommendations to senior leaders.
• Experience in credit cards, consumer lending, payments or retail banking.
• Experience with customer journey design, marketing technology or digital engagement platforms.
• Experience leading, coaching or developing colleagues within a product, portfolio or customer strategy environment.
• Knowledge of credit card marketing principles, sponsorship programmes or card network activity.

Benefits and additional information

• Generous pension contribution up to 15%
• Annual performance-related bonus
• Share schemes including free shares
• Flexible benefits you can tailor to your lifestyle
• 30 days' holiday plus bank holidays
• Wellbeing initiatives and parental leave policies

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting customers, colleagues and communities. We provide reasonable adjustments during recruitment to reduce or remove barriers. Just let us know what you need.