Senior Manager, Customer Success (Education)

Senior Manager, Customer Success (Education)

Competitive + Bonus + Benefits

Remote, UK

Permanent full time

Are you a strategic Customer Success leader ready to transform how organisations engage and retain their customers?

We're looking for a Senior Manager, Customer Success (Education) to lead and evolve our customer lifecycle strategy within the Education sector driving retention, customer satisfaction, and long-term value.

About the role

In this role, you'll take ownership of the full customer lifecycle, aligning Customer Success and Renewals into a seamless, proactive function.

You'll move the organisation from a reactive model to a data driven, insight led approach, ensuring customers are supported at every stage from onboarding through to renewal and advocacy.

Key responsibilities

• Lead a high performing team of Customer Success Managers and Renewals specialists
• Own and deliver renewal and retention strategy and performance
• Build a proactive customer engagement model using lifecycle insights and data
• Identify churn risks and growth opportunities through customer analytics
• Partner cross-functionally with Sales, Product, Marketing and Support
• Implement scalable processes across the customer journey
• Act as a senior voice of the customer, influencing business strategy

About you

• Demonstratable experience in Customer Success, Account Management, or similar
• Proven success in customer retention within SaaS or subscription based businesses
• Strong analytical mindset with experience using customer data and health metrics is essential
• Experience leading teams and driving transformation or scale
• Ability to influence and collaborate with senior stakeholders
• Excellent communication and leadership skills
• Experience in the Education sector is highly desirable

Why join us?

• Lead a business critical transformation
• Work in a high-growth, technology driven environment
• Collaborate with talented teams across the organisation
• Make a real impact on customer success and business performance

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.