Senior Manager, Customer Success (Education)
Posted 12 days 18 hours ago by IRIS Recruitment
Senior Manager, Customer Success (Education)
Competitive + Bonus + Benefits
Remote, UK
Permanent full time
Are you a strategic Customer Success leader ready to transform how organisations engage and retain their customers?
We're looking for a Senior Manager, Customer Success (Education) to lead and evolve our customer lifecycle strategy within the Education sector driving retention, customer satisfaction, and long-term value.
About the role
In this role, you'll take ownership of the full customer lifecycle, aligning Customer Success and Renewals into a seamless, proactive function.
You'll move the organisation from a reactive model to a data driven, insight led approach, ensuring customers are supported at every stage from onboarding through to renewal and advocacy.
Key responsibilities
- Lead a high performing team of Customer Success Managers and Renewals specialists
- Own and deliver renewal and retention strategy and performance
- Build a proactive customer engagement model using lifecycle insights and data
- Identify churn risks and growth opportunities through customer analytics
- Partner cross-functionally with Sales, Product, Marketing and Support
- Implement scalable processes across the customer journey
- Act as a senior voice of the customer, influencing business strategy
About you
- Demonstratable experience in Customer Success, Account Management, or similar
- Proven success in customer retention within SaaS or subscription based businesses
- Strong analytical mindset with experience using customer data and health metrics is essential
- Experience leading teams and driving transformation or scale
- Ability to influence and collaborate with senior stakeholders
- Excellent communication and leadership skills
- Experience in the Education sector is highly desirable
Why join us?
- Lead a business critical transformation
- Work in a high-growth, technology driven environment
- Collaborate with talented teams across the organisation
- Make a real impact on customer success and business performance
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.