Senior Groups & Events Coordinator

Senior Groups & Events Coordinator

Department: G&E Planning
Location: London, UK
Hotel: Meliá White House
Package: Competitive salary

About the Hotel

Meliá White House is a modern and elegantly refurbished hotel ideally located next to Regent's Park, just a short walk from Oxford Circus and Regent Street. With excellent transport links and a vibrant setting, the hotel offers a dynamic environment where service excellence and guest experience are at the heart of everything we do.

What's in it for you?

• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels International
• Company pension scheme and life assurance
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days' holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá's global e-learning platform
• High-street discounts through Perks at Work
• Meals on duty and team activities

Mission

As a Senior Groups & Events Coordinator, you will play a key role in ensuring the successful planning, coordination, and execution of groups, meetings, conferences, and events at the hotel. From the moment contracts are confirmed through to post-event follow-up and billing, you will deliver exceptional service while maximising revenue opportunities and ensuring operational excellence across all stages of the guest journey.

You will support the Senior Groups & Events Manager in the smooth running of the department, ensuring seamless communication between clients and hotel teams while consistently exceeding expectations.

Key Responsibilities - Operational Excellence

• Coordinate and manage all confirmed groups and events from contract stage through to post-event follow-up and billing
• Prepare and distribute BEOs, event postings, weekly event summaries, and conference & banqueting reports
• Ensure all bookings and event details are accurately loaded and maintained within SAP systems
• Liaise closely with operational departments to ensure all client requirements are delivered seamlessly
• Attend operational and BEO meetings, representing the Groups & Events team professionally
• Support and guide Groups & Events Coordinators with daily operations, decision-making, and guest queries
• Conduct hotel showrounds and presentations for new and existing clients
• Manage rooming lists, deposits, payments, and billing instructions accurately and efficiently
• Be present during events when required to oversee delivery standards and identify future sales opportunities
• Handle guest and client complaints with professionalism, speed, and care, escalating where necessary
• Support revenue generation through upselling opportunities and tailored F&B packagesMaintain accurate filing systems, correspondence records, and administrative procedures at all times
• Ensure all accounts are reconciled and closed within required deadlines following events
• Collaborate closely with Sales, Reservations, Finance, Front Office, and Food & Beverage teams to deliver exceptional service

What we're looking for

• Previous experience in Groups & Events, Conference & Banqueting, or Hotel Sales within hospitality
• Strong organisational and administrative skills with excellent attention to detail
• Experience using SAP, OPERA, or similar hotel management systems is advantageous
• Ability to manage multiple events and priorities in a fast-paced environment
• Strong communication and relationship-building skills
• Commercial awareness with a passion for delivering exceptional guest experiences
• A proactive, solution-focused, and team-oriented approach
• Fluency in English is essential; additional languages are advantageous
• Eligibility to work in the UK is essential

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across our teams, creating a respectful and supportive workplace for all. We believe our differences make us stronger and help shape a more responsible and sustainable future.